Scrub Club Policy Agreement

Last updated: May 13, 2025

At Scrub Club, we are committed to providing a transparent, compliant, and trustworthy marketplace connecting clients with independent cleaners. This Policy Agreement outlines our policies governing privacy, usage, payments, security, and operations to ensure a safe and reliable experience for all users. These policies apply to all products and services provided by Scrub Club, LLC, including Scrub Club (all versions), whether accessed via web browser, desktop application, mobile application, or other formats.

By using our Services, you agree to these policies, which complement our Terms of Service. We use Stripe as our third-party payment processor, and certain policies reference Stripe’s Services Agreement and Connect Agreement. We may update this Policy Agreement, with significant changes announced on our company announcements page and notified via email.

Questions? Contact us at support@scrubclubapp.com.

Table of Contents

Privacy Policy

The privacy of your data — and it is your data, not ours! — is a big deal to us. This policy outlines what data we collect, why, how it’s handled, and your rights. We never sell your data: never have, never will.

What We Collect and Why

Identity & Access: When you sign up as a client or cleaner, we collect your name, email address, and optionally a company name or profile picture to personalize your account and send essential updates, such as booking confirmations or payment notifications. Cleaners provide additional KYC data (e.g., ID, bank details) via Stripe’s hosted onboarding for payment processing. We do not access profile pictures or use your information in marketing without permission.

Billing Information: Clients provide credit card and billing address details for payments, processed securely by Stripe. We store only the last 4 digits of the card and billing address for history, invoicing, and tax purposes. Cleaners provide bank details via Stripe for payouts. We do not store payment card data on our servers.

Geolocation Data: We log IP addresses for account access and signups to verify security and mitigate spam. Login data is kept while your account is active; signup IPs are retained permanently. Web analytics tie temporarily to IPs for troubleshooting, blinded after 30 days.

Website Interactions: We track browser data (e.g., OS, browser version), page visits, and link clicks for analytics, tied to IPs and user accounts (if signed in).

Cookies: We use first-party cookies for preferences and analytics. Adjust settings in your browser. We do not respond to Do Not Track signals.

Voluntary Correspondence: We store support emails and survey responses for reference. Recordings of interviews require your consent.

Information We Do Not Collect: We do not collect protected characteristics (e.g., age, race, gender) or biometric data. Profile pictures are for your use only.

When We Access or Share Your Information

We access or share data only to:

  • Provide services (e.g., Stripe processes payments; see Cleaner Agreement).
  • Troubleshoot issues, with your consent.
  • Investigate abuse, as a last resort, per our Use Restrictions Policy.
  • Comply with U.S. law (e.g., warrants), notifying you unless prohibited.

We use subprocessors (e.g., Stripe) listed at scrubclubapp.com/subprocessors. If acquired, we’ll notify you before data transfers.

Your Rights

You have rights under applicable U.S. laws, including CCPA for California residents, such as:

  • Right to Know, Access, Correct, Erase, and Non-Discrimination.

Exercise rights by updating your account or emailing support@scrubclubapp.com. We verify identity for deletion requests.

How We Secure Your Data

Data is encrypted via SSL/TLS during transmission. Database backups are encrypted. Payment data is handled by Stripe, not stored on our servers. See Security Overview.

Data Deletion

Trashed data is kept in a trash can for 30 days, deleted from active servers within 60 days, and backups within 90 days. Cancelled accounts are purged within 60 days (see Cancellation Policy).

Location

Our services operate in the U.S., and all data is processed and stored in the U.S.

Changes

Updates are announced on our announcements page. Contact support@scrubclubapp.com with questions.

Use Restrictions Policy

This policy prohibits activities that violate our policies, applicable laws, or Stripe’s Restricted Businesses list, ensuring a compliant marketplace.

Prohibited Activities
  1. Unauthorized payment facilitation or aggregation, including holding client funds outside Stripe Connect. Scrub Club uses direct charges to pay cleaners directly, with a 20% facilitator fee, without aggregation.
  2. Illegal or unlicensed activities (e.g., gambling, drugs).
  3. Adult content or services (e.g., escort services, pornography).
  4. Weapons or hazardous materials (e.g., firearms, explosives).
  5. Fraudulent or deceptive practices (e.g., fake cleaning services).
  6. Infringing content, per our Copyright Infringement Policy.
  7. Abusive behavior toward users or Scrub Club staff.
  8. Unauthorized account use (e.g., bots, shared accounts).
  9. Other activities on Stripe’s Restricted Businesses list (e.g., multi-level marketing, cryptocurrency).
Enforcement

We monitor activity using automated tools and manual reviews. Violations may lead to warnings, suspension, or termination, as outlined in our Terms of Service. Report violations to support@scrubclubapp.com.

Cancellation Policy

This policy outlines how clients and cleaners can cancel their Scrub Club accounts and the effects of cancellation.

Cancellation Process
  1. Cancel your account via the cancellation link in your Scrub Club dashboard. Email or phone requests to support@scrubclubapp.com are not automatic cancellations.
  2. Upon cancellation, your account and content become inaccessible immediately. Data is deleted from active systems within 30 days and backups within 60 days, per our Privacy Policy.
  3. Clients: Pending payments are processed per our Dispute Resolution Policy. No refunds are issued for completed services unless approved.
  4. Cleaners: Pending payouts are processed via Stripe’s schedule. You remain responsible for disputes related to completed services.
  5. Paid subscriptions: Cancellation ends billing immediately, with no proration for unused time, per our Dispute Resolution Policy.
Auto-Cancellation

Non-paying accounts may be frozen and queued for auto-cancellation after 30 days. Data is purged within 60 days.

Support

Need help canceling? Contact support@scrubclubapp.com.

Taxes Policy

This policy explains how taxes are handled for client payments and cleaner payouts.

Tax Responsibilities
  1. Scrub Club collects and remits applicable taxes (e.g., sales tax) on client payments and facilitator fees where required by U.S. law.
  2. Clients are responsible for any additional taxes not collected by Scrub Club.
  3. Cleaners, as independent contractors, are responsible for reporting and paying income taxes on their earnings, per our Cleaner Agreement.
  4. Tax details are included in invoices and payout records, accessible via your Scrub Club account or Stripe’s dashboard.
Compliance

We comply with U.S. tax regulations. Contact support@scrubclubapp.com for tax-related inquiries.

Dispute Resolution Policy

This policy governs disputes, chargebacks, and refunds to ensure fair resolution and minimize platform risks.

Dispute Process
  1. Clients may request refunds for unsatisfactory services within 7 days via support@scrubclubapp.com. Requests are reviewed within 48 hours.
  2. Cleaners are responsible for service-related disputes (e.g., quality issues). Scrub Club mediates and may require cleaner input.
  3. Scrub Club handles platform-related disputes (e.g., payment errors) and works with Stripe to resolve chargebacks.
  4. We use tools like Stripe Radar to monitor and prevent fraudulent disputes.
Refunds

Refunds are issued to clients for approved claims, processed via Stripe. Cleaners may have payouts adjusted for upheld disputes, per our Cleaner Agreement.

Support

Contact support@scrubclubapp.com for dispute assistance.

Cleaner Agreement

This agreement governs the relationship between Scrub Club and cleaners, ensuring compliance with our policies and Stripe’s terms.

Cleaner Responsibilities
  1. Cleaners are independent contractors, not employees, and set their own rates. Clients pay these rates plus optional tips, which cleaners keep in full.
  2. Complete KYC verification via Stripe’s hosted onboarding, providing ID and bank details, per our Privacy Policy.
  3. Comply with Stripe’s Services Agreement and Connect Agreement, and avoid activities in our Use Restrictions Policy.
  4. Payments are received directly via Stripe Connect direct charges, with Scrub Club’s 20% facilitator fee charged to cleaners.
  5. Resolve service-related disputes promptly, cooperating with Scrub Club and Stripe, per our Dispute Resolution Policy.
Termination

Violations may lead to account termination, with pending payouts processed per Stripe’s schedule. Contact support@scrubclubapp.com for inquiries.

Security Overview

We prioritize the security of your data, especially payment and personal information, to maintain a trustworthy platform.

Security Measures
  1. Payment data is processed securely by Stripe, not stored on our servers, per our Privacy Policy.
  2. Data is encrypted via SSL/TLS during transmission. Databases and backups use AES-256 encryption.
  3. We use firewalls, intrusion detection, and regular audits to protect our systems.
  4. Access to user data is restricted to authorized personnel, with multi-factor authentication required.
Monitoring

We use automated tools like Stripe Radar to detect security threats and ensure platform integrity. Report issues to Security Response.

Security Response

This policy outlines how to report security vulnerabilities or incidents.

Reporting Process
  1. Email vulnerabilities or incidents to security@scrubclubapp.com.
  2. We review reports within 24 hours and prioritize fixes based on severity.
Response

We investigate and resolve issues promptly, notifying affected users if data is compromised, unless prohibited by law. Updates are provided as needed.

Contact

For security concerns, email security@scrubclubapp.com.

Data Processing Addendum (DPA)

As Scrub Club currently operates only in the U.S., a Data Processing Addendum (DPA) is not required. However, we are prepared to implement a DPA for compliance with the General Data Protection Regulation (GDPR) should we expand to serve EU users in the future.

Availability

A DPA will be available upon request if Scrub Club begins processing EU user data. Contact support@scrubclubapp.com for inquiries.

This policy addresses copyright complaints under the U.S. Digital Millennium Copyright Act (DMCA) for user-generated content, such as cleaner profiles.

Reporting Infringement
  1. File DMCA takedown requests at copyright@scrubclubapp.com, including:
    • Identification of the copyrighted work.
    • Identification of the infringing content and its location on our platform.
    • Your contact information and a statement of good faith.
  2. We review claims within 5 business days and remove infringing content if valid.
Counter-Notices

Users may submit counter-notices per DMCA guidelines, reviewed within 10 business days. We restore content if the counter-notice is valid, unless legal action is initiated.

Contact

Email copyright@scrubclubapp.com for copyright issues.

For questions, concerns, or to report issues related to any of our policies, contact support@scrubclubapp.com.